The incident centers on a distraught owner who had generously gifted a Mahindra Scorpio S9 to his son. Unfortunately, a tragic accident involving the very same car left the grieving father devastated, as his son lost his life. In this post, we will delve into Mahindra’s response to this heart-wrenching accident of Mahindra Scorpio S9.
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Facts of the case
In Kanpur, an unfortunate incident unfolded when the owner’s son embarked on a journey with his friends in his Mahindra Scorpio car. Notably, all the passengers conscientiously wore their seatbelts to ensure their safety. Tragically, the accident unfolded with the Mahindra Scorpio S9 initially colliding with a divider, resulting in a severe frontal impact. Subsequently, the car rolled over after the initial collision. While there is no confirmation regarding the condition of the other passengers, the driver tragically lost his life at the scene. When the family rushed to nearby agency of Mahindra, they misbehaved with the aggrieved owner.
Following the incident, the car’s owner lodged a First Information Report (FIR) against the chairman of Mahindra, citing the absence of airbags as a significant concern. Subsequently, an inspection of the Mahindra Scorpio S9 was conducted, which found that all components were in proper working order, as per the brand’s service centre.
Official Statement of Mahindra on the Matter
In response to the incident, Mahindra has released an official statement clarifying that this was indeed a rollover case, which explains the non-deployment of airbags. The brand emphatically made statement that there was no malfunction in the airbag system. According to the official statement from the brand, the Mahindra Scorpio S9 has presence of airbags as a standard safety feature, affirming their presence within the car.
Our Opinion on the accident
We hold no grudge against Mahindra, nor do we harbor any personal bias towards the brand. Our primary concern revolves around ensuring that no dealership, regardless of the brand it represents, should engage in improper conduct towards customers. In our view, it is imperative for brands to take stringent measures against such errant dealerships to prevent any instances of customer mistreatment.
We strongly believe that manufacturers should prioritize two key aspects: safety and the overall customer experience. Customer satisfaction is paramount, and individuals should feel empowered to voice any concerns they may have regarding a particular car or its manufacturer. This approach fosters an environment where customers can freely communicate their feedback and ensurance of the proper redressal of queries of the customers.
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